Frequently Asked Questions

Costs depend on:

• Chargeable weight (actual or volumetric, whichever is greater)
• Transport mode (air is fastest but most expensive)
• Route distance and complexity
• Additional services (insurance, customs, warehousing)

Use our instant calculator for an accurate estimate in seconds.

Full-value insurance is available for 0.3% to 1.0% of declared value, depending on cargo type and route. High-value electronics and fragile items are at the higher end; standard industrial goods at the lower end.

Weight limits vary by mode:

• Air freight: Up to 100kg per piece (cargo), 30kg for courier
• Sea freight: No practical limit—20-ton containers standard
• Rail freight: Up to 22 tons per container
• Road freight: Up to 24 tons per truck (EU), 40 tons (Russia)

Typical transit times:

• Air freight: 3-5 days (direct), 5-7 days (consolidated)
• Sea freight: 30-40 days (via Rotterdam or Algeciras)
• Rail+Sea combo: 25-35 days (China-Europe rail, then Atlantic)

Yes. We are certified for ADR (road), IMDG (sea), and IATA DGR (air) dangerous goods. We handle:

• Class 3: Flammable liquids
• Class 8: Corrosives
• Class 9: Miscellaneous dangerous substances

Additional fees and special packaging requirements apply. Contact us for Class 1, 2, 4, 5, 6, or 7 materials.

Yes. Our customs brokerage services include:

• Commercial invoice and packing list preparation
• HS code classification and verification
• Certificate of origin and other trade documents
• Import/export permit assistance
• Duty and tax calculation

Required documents vary by cargo:

• All cargo: Commercial invoice, packing list
• Food/agriculture: Phytosanitary certificate, health certificate
• Chemicals: MSDS (Material Safety Data Sheet)
• Electronics: CE/FCC certification (for customs)
• High-value: Proof of value (invoice, receipt)

Three ways to track:

• Simandu Bridge reference: Format SIM-2025-XXXXX on our Track page
• Carrier tracking: DHL, Maersk, etc. via their portals
• WhatsApp: Send your reference to our bot for instant updates

Yes. Automated notifications for:

• Pickup confirmation
• Departure from origin
• Arrival at transit hubs
• Customs clearance status
• Out for delivery
• Delivery confirmation with POD